Skip to main content

Globitel’s SpeechLog Retail solution adopted by one of Kuwait’s largest telecom operators in record-fast roll-out


Amman, Jordan – (ARAB NEWSWIRE.COM) – Globitel, a leading telecom and customer experience solutions provider, is proud to announce that it has successfully deployed its SpeechLog Retail for one of Kuwait's telecom companies, rolling out the state-of-the-art solution across 50 shops—and more than 200 customer service agents—in record time.

 

Globitel's SpeechLog Retail system allows businesses to seamlessly evaluate and monitor their sales representatives, observing and tracking interactions with customers and deriving valuable data and insights in order to enhance their customer service operations. The solution employs audio and video recording tools alongside advanced, AI-powered facial and vocal recognition technology in order to evaluate the appearance, sentiments, and overall quality of customer service representatives' in-person interactions with customers.

Commenting on Globitel's most recent business achievement, the company's Managing Partner, Fadi Qutaishat, said, "Winning this contract is a testament to our solution's proven ability to capture large swaths of data in order to determine how well shops and agents are performing their customer service functions."

"Our goal," Qutaishat continued, "was to deploy SpeechLog Retail as rapidly as possible, so that our client could immediately begin deriving value from the solution. Our team managed to roll out the solution across more than 50 shops in record time—meeting our ambitious deadline with time to spare! As one of our top-selling solutions, SpeechLog Retail is now supporting our client's operations in Kuwait, helping them achieve higher rates of customer satisfaction across all their retail shops."

Globitel's newest telecom partner in one of the MENA region's largest telecom operators. The company has adopted SpeechLog Retail as part of its strategic efforts to further prioritize its relationships with customers, adding value through every customer interaction at every touchpoint. As always, Globitel is eager to serve as a trusted partner in helping clients achieve their vision for the future of their business.

About Globitel

Established in 1996, Globitel has maintained a commitment to technology innovation by providing advanced software solutions and high-quality products for customers in various industry verticals, including telecom service providers, financial service providers, contact centers, government agencies, educational institutions, and healthcare providers. Globitel has offices in Jordan, Saudi Arabia, UAE, Egypt, and Iraq.

Follow Globitel on LinkedIn (Globitel), Twitter (@globitel_int), Facebook (@Globitel.solutions) and subscribe to YouTube (Globitel Solutions) for the latest product news.

 

###

This press release is issued through Arab Newswire (www.arabnewswire.com) – a newswire service for Arab World, Middle East and North Africa (MENA), and it is distributed by EmailWire™ (www.emailwire.com) – the global newswire service that provides Press release distribution with guaranteed results™.

 

Comments

Post a Comment

Popular posts from this blog

15 عامًا من الاحتفال بالنجاح: XM Arabia تتألّق في معرض الفوركس دبي 2025 GoldenGatePR   [المدينة / البلد / التاريخ] – نودّ أن نعرب عن خالص امتناننا لكلّ متداول وشريك انضمّ إلينا في معرض الفوركس دبي 2025 في 06 و07 أكتوبر، حيث حصلنا على جائزة "Best Leading Partner Program" ولكلّ من شارك في ندوتنا الحصريّة المجانيّة مع أفراميس ديسبوتيس. XM Arabia – الراعي الرسمي لحدث الفوركس الذي حاز على رقمين قياسيّين عالميّين من موسوعة غينيس بعد انتهاء معرض الفوركس دبي 2025 ونجاح ندوتنا المجانيّة، نودّ في XM،  أن نشكركم على مشاركتكم التي جعلت هذين الحدثين ناجحين. لقد تمكّننا من إضافتهما إلى لائحة الإنجازات الأساسيّة في رحلتنا التي بدأت منذ 15 عامًا وسَعت إلى ضمان التميّز. هذا العام، حظينا في XM Arabia بشرف الحصول على الجائزة المرموقة " Best Leading Partner Broker "، تقديرًا لالتزامنا المستمرّ ببناء شراكات دائمة ومكافأة الولاء الذي لا بضاهى من خلال أحد أكثر برامج الشراكة تنافسيّة في المجال المالي. خلال هذا الحدث، سررنا بلق...
Post a Comment
Read more

Dollar Cost Averaging (DCA): The Smart Crypto Investment Strategy Using Bybit’s Trading Bots

  Cape Town, South Africa — ( AfricaNewswire.net ) — Contrary to popular belief,  the bottom of the crypto market cannot be perfectly timed.  Even the most experienced investors fail at market timing. From buying high and selling low to panic-selling due to fake news and market volatility, emotions often lead investors into costly mistakes. Legendary investors like  Warren Buffett and Peter Lynch  have long discouraged market timing. Instead, they advocate for a proven long-term investment strategy known as  Dollar Cost Averaging (DCA) . Dollar Cost Averaging  (DCA)  is a long-term investment strategy in which you invest a fixed amount of money in an asset at regular intervals, regardless of market conditions. Instead of trying to time the market, DCA allows you to buy during both market highs and lows, thereby reducing the impact of volatility while lowering your average entry price over time and building wealth consis...
Post a Comment
Read more

Stablecoins Emerge as a Key Financial Hedge Against Inflation Across Africa

  BYBIT Cape Town, South Africa — ( AfricaNewswire.net ) — As inflation continues to erode purchasing power across multiple African economies, stablecoins are rapidly emerging as a critical financial tool for everyday users seeking protection against currency depreciation and financial instability. From Nigeria and Ghana to South Africa, Kenya, Ethiopia, and Zimbabwe, individuals and small businesses are increasingly turning to digital dollars such as USDT, USDC, and DAI to preserve value, facilitate cross-border payments, and maintain access to stable purchasing power amid volatile local currencies. Rising Inflation Drives Digital Dollar Adoption With inflation exceeding 30% in Nigeria, repeated currency devaluations in Kenya, and persistent instability in countries like Zimbabwe and Ghana, saving in local currency has become a high-risk strategy for millions of Africans. As a result, stablecoins, cryptocurrencies pegged to the U.S. dollar, are now wi...
Post a Comment
Read more