Skip to main content

Globitel’s SpeechLog Retail solution adopted by one of Kuwait’s largest telecom operators in record-fast roll-out


Amman, Jordan – (ARAB NEWSWIRE.COM) – Globitel, a leading telecom and customer experience solutions provider, is proud to announce that it has successfully deployed its SpeechLog Retail for one of Kuwait's telecom companies, rolling out the state-of-the-art solution across 50 shops—and more than 200 customer service agents—in record time.

 

Globitel's SpeechLog Retail system allows businesses to seamlessly evaluate and monitor their sales representatives, observing and tracking interactions with customers and deriving valuable data and insights in order to enhance their customer service operations. The solution employs audio and video recording tools alongside advanced, AI-powered facial and vocal recognition technology in order to evaluate the appearance, sentiments, and overall quality of customer service representatives' in-person interactions with customers.

Commenting on Globitel's most recent business achievement, the company's Managing Partner, Fadi Qutaishat, said, "Winning this contract is a testament to our solution's proven ability to capture large swaths of data in order to determine how well shops and agents are performing their customer service functions."

"Our goal," Qutaishat continued, "was to deploy SpeechLog Retail as rapidly as possible, so that our client could immediately begin deriving value from the solution. Our team managed to roll out the solution across more than 50 shops in record time—meeting our ambitious deadline with time to spare! As one of our top-selling solutions, SpeechLog Retail is now supporting our client's operations in Kuwait, helping them achieve higher rates of customer satisfaction across all their retail shops."

Globitel's newest telecom partner in one of the MENA region's largest telecom operators. The company has adopted SpeechLog Retail as part of its strategic efforts to further prioritize its relationships with customers, adding value through every customer interaction at every touchpoint. As always, Globitel is eager to serve as a trusted partner in helping clients achieve their vision for the future of their business.

About Globitel

Established in 1996, Globitel has maintained a commitment to technology innovation by providing advanced software solutions and high-quality products for customers in various industry verticals, including telecom service providers, financial service providers, contact centers, government agencies, educational institutions, and healthcare providers. Globitel has offices in Jordan, Saudi Arabia, UAE, Egypt, and Iraq.

Follow Globitel on LinkedIn (Globitel), Twitter (@globitel_int), Facebook (@Globitel.solutions) and subscribe to YouTube (Globitel Solutions) for the latest product news.

 

###

This press release is issued through Arab Newswire (www.arabnewswire.com) – a newswire service for Arab World, Middle East and North Africa (MENA), and it is distributed by EmailWire™ (www.emailwire.com) – the global newswire service that provides Press release distribution with guaranteed results™.

 

Comments

Post a Comment

Popular posts from this blog

Accely Announces Appointment of Alok Bapna, Ex DXC/CSC Leader as President

Accely has appointed sales and new business development veteran Alok Bapna as its new President . DUBAI, UAE -- ( Arab Newswire ) -- At Accely, we will align his experience in the IT industry with our business goals to achieve new milestones. We look forward to utilizing his expertise in various areas so Accely can offer clients tailored and refined business solutions. Over the years, Accely has been recognized as a trustworthy SAP consulting service for its innovative solutions. With a new leader in the senior management, we can enrich our core services such as IT, enterprise application support, and consulting services. As a result of Alok's diverse experience, Accely can expand into wholesale, retail, consumer goods, life sciences, engineering and construction, and manufacturing markets. Alok's approach to leadership will enhance Accely's ability to solve business problems and deliver high-quality results. His ability to address and resolve issues in the IT industry is ...
Post a Comment
Read more

Muralidharan Venkataraman Joins Accely as a Global Delivery and Pre-Sales Head

DUBAI, UAE -- ( Arab Newswire ) --  Accely is pleased to announce the appointment of Muralidharan Venkataraman as Global Delivery and Pre-Sales Head. We strongly believe that his experience and expertise will strengthen Accely’s sales strategy and strategic positioning, allowing it to effectively provide customers with a superior value proposition and business solutions. Accely offers comprehensive SAP consulting services using modern methodologies and innovation, resulting in a combination of cutting-edge technology and expertise. Muralidharan has over three decades of experience working with one of the world's leading management and IT consultancies on projects related to Enterprise Application, Business, and Digital Transformation engagements for key players. As a provider of both products and services, his experience and, as well as ours, can complement each other with the unique selling point of our technical expertise, project management, and problem-solving abilities....
Post a Comment
Read more

The Importance of Health Insurance

( ARAB NEWSWIRE ) -- In today's world, prioritizing one's health and well-being is more important than ever. However, unexpected medical emergencies can arise, and the associated costs can be a significant burden. Health insurance is an essential investment in both health and financial well-being. Gaining financial stability and peace of mind by realizing the importance of health insurance will help individuals be ready for unforeseen medical costs and ensure access to high-quality treatment when needed. What is Health Insurance? Health insurance is typically a contractual agreement between an individual and an insurance provider. It aids in the management of medical expenses. Individuals provide an insurance company with a regular annual premium. In exchange, if they are sick or hurt, the insurance company pays for a percentage of their medical bills. Depending on the plan, this coverage usually includes hospital stays, surgeries, doctor visits, and prescription drugs. Why He...
Post a Comment
Read more